Shipping & Returns
Shipping
We offer a number of different shipping methods in order to better suit your needs for when you need your order delivered.
Please note that all deliveries are handled by Canada Post. Estimated deliver times are provided by them and based on shipping to major urban locations and are just that: estimates. We are unable to guarantee shipping within any particular date, and only provide these estimates as guidelines for when you would like to receive your package.
Also note that any customized orders (such as jerseys with custom lettering) will take an additional 3-4 weeks for the lettering to be applied before we are able to ship them.
Prices vary depending on the cost of your order, before shipping but after tax.
| Method | Cost | Processing & Shipping Times |
| In-Store* | Free | 3 - 6 Business Days |
| Alberta $100+ Spend | Free | 3 - 5 Business Days |
| Canada $150+ Spend | Free | 7 - 10 Business Days |
| Continental US $200+ Spend | Free | 10 - 15 Business Days |
| Alberta | $10.00 | 3 - 5 Business Days |
| Canada - Expedited | $15.00 | 7 - 10 Business Days |
| Canada - Express | $30.00 | 4 - 7 Business Days |
| USA - Expedited | $25.00 | 10 - 15 Business Days |
| USA - Express | $45.00 | 6 - 10 Business Days |
| International Regular | $50.00 | 5 - 13 Weeks |
| International Express | $90.00 | 10 - 14 Business Days |
1 In store pickup is available at any of our Calgary locations: North Hill Mall, Southcentre Mall, Stamps Store, and Saddledome. You will be contacted once the store receives your order and is ready for pick up.
2 Orders to the United States may be subject to customs or brokerage fees. Calgary Flames FanAttic/flamesport.com is not responsible for these fees. As we are a retail business, we cannot mark packages as Gifts in order to avoid such fees
3 USA Expedited and International Regular Surface Parcel deliveries do not come with a sign-on-delivery option. All other shipping methods include the signature option whenever available from Canada Post.
4 Our store is currently configured to ship to the following international destinations: Australia, Belgium, Brazil, Finland, France, Germany, Greece, Hungary, Ireland, Japan, Netherlands, New Zealand, Norway, Poland, Russia, Slovakia, Sweeden, Switzerland and United Kingdom. If your country isn't listed here, please contact us and include your shipping address so that we can do our best to set up our store to ship to you. Please be advised that International Express shipping may not be available for all countries.
Return Policy
Mail Order Return Policy
Items can be exchanged or returned for store credit within 30 days from the original purchase date. Please ensure all returns and exchanges are in the product's original condition with tags attached and accompanied by the original receipt. Any product that has been washed or worn will not be accepted. We will give store credit for the entire purchase price, but will not refund any shipping or customs charges. Items cannot be returned or exchanged without the original receipt. Flamesport and the Calgary Flames FanAttic is not responsible for lost or damaged items. Please contact us by sending a message or calling 1-877-477-2177 before shipping any returns.
This Return Policy does not apply to all items. Please read our Return Exceptions Policy.
Instore Return Policy
Items can be exchanged or returned for store credit within 30 days from the original purchase date. Please ensure all returns and exchanges are in the product's original condition with tags attached and accompanied by the original receipt. Any product that is washed or worn will not be accepted. We will give store credit for the entire purchase price. Items cannot be returned for store credit or exchanged without the original receipt. If you have any questions or concerns with an item please contact us by sending a message or calling the store where you purchased the item.
This Return Policy does not apply to all items. Please read our Return Exceptions Policy.
Return Exceptions Policy
We are unable to offer a refund, exchange or store credit on customized items or collectibles. If there was an error in packaging or processing please contact us by sending a message or calling 1-877-477-2177.